IT Support Specialist

Reports to: Head of IT
Based at: Innovation Centre, Newport, NP10 8BE
Contact Type: Permanent – Full time

Job Purpose:

Here at Compound Semiconductor Applications (CSA) Catapult we are focused on bringing compound semiconductor applications to life in three key areas: the road to Net Zero, future telecoms and intelligent sensing. 

We are a Not for Profit organisation based in South Wales.  We focus on three technology areas: Power Electronics, RF & Microwave and Photonics and have an Advanced Packaging team for these high-power innovations.

This is an excellent opportunity to take the next step in your IT career and be part of a small, friendly and progressive and experienced IT team, working with the latest hardware, SaaS and cloud technologies. We are passionate about internal development with ongoing training opportunities both internally and externally to help you learn new skills and reinforce existing ones.

Main Responsibilities

  • Support Internal/Remote workers with IT issues within a Microsoft Windows/Office infrastructure including:
  • Microsoft 365
  • Office 365
  • Microsoft Azure
  • Collaboration Tools, Microsoft Teams, etc
  • Endpoint Manager for Laptops, Desktops, Mobile Devices and Virtual Machines
  • Cisco Meraki Networking Infrastructure
  • Dynamics 365 Administration
  • DevOps Administration
  • Maintenance of all IT assets to achieve the highest levels of security and reliability.
  • Support and maintenance of telephony and teleconferencing assets.
  • Assisting guests and partners with access to Catapult assets and information.
  • Daily IT management checks of systems such as Antivirus, Backups and Network.
  • Adhering to data security principles, alerting dangers to the IT manager.
  • Ensuring that all IT activities are logged accurately in our Ticketing System.
  • Write, review and publish technical documentation and procedures.
  • Provide training and guidance to internal users on the correct usage of systems.
  • Manage the IT asset database, ensuring everything is tagged, logged and up to date.
  • Working with Suppliers to procure IT goods and services.
  • Work with departments around the catapult on IT Projects to improve efficiency, accuracy and security

 

Desirable Experience
In addition to being able to deliver the main responsibilities you should have experience of some or all of the following:

  • 1-2 years hands on experience of IT delivery within a business environment.
  • Understanding of ITIL, software development and project management principles.
  • Understanding of GDPR and Data Protection processes and procedures.
  • Extensive experience of Microsoft 365, Office 365 and the Azure platform.
  • Understanding of Networking fundamentals, ideally with experience of Cisco Meraki.
  • Practical experience of IT Security principles and monitoring.
  • Experience of managing internal stakeholders.
  • Dynamics 365 and DevOps administration.
  • PowerShell scripting and automation.

 

Behaviours and attribute

  • Personable, analytical and enthusiastic.
  • Passionate about Information Technology.
  • Eager to solve problems.
  • Proactive approach, hungry to learn, improve and develop.
  • Obsessed with customer service and helping others.
  • Able to translate technical jargon and processes into something accessible.
  • A team player; understanding that the value you bring is more than the sum of a job description. Able to bring people together both inside and outside a business to share a common goal.
  • Tenacious and versatile; in a support role you are willing pull out all the stops to get the job done.
  • Able to deliver and support internal systems with minimal disruption to the organisation.

 

What do we offer?

  • Salary up to £30,000, we don’t need to know what your previous salary was
  • Staff bonus scheme.
  • 37.5 hour full time working week.
  • Development – as you grow in the role, we will support you throughout that journey.
  • Payment for a professional membership each year.
  • Flexible working – we operate core hours of 10-4. The balance of your hours can be worked around what works for you.
  • Generous pension scheme – e.g. you put in 5% and we’ll put in 10%.
  • Private medical insurance for you and your family
  • Life Assurance
  • 28 days leave plus 8 bank holidays.
  • Holiday carryover.